Any questions regarding the transfer from our old shop?
Please take a look at our Transfer FAQs and get the answers you are looking for.
Registration
Registration
Step 1: Verify your email address by entering the verification code that we will send to the email address you provided.
Step 2: Fill in the mandatory fields for your personal data and settings
Step 3: Fill in the mandatory fields for your company data
Step 4: Enter your VAT ID number (if applicable) and validate it
Confirmation
We will verify your provided data and send you an email confirmation within 24 hours. In this email you will find a link where you can set your personal password to complete the registration. After you have set the password, you will have full access to the shop and it its functionalities.
Login
Login into our shop by entering your email address and your chosen password.
Subscribe
Step 1: Compare our products and choose which subscription option suits you best.
Step 2: Add it to the shopping cart and finish the order.
In order to view product prices and place orders you need to register. After your registration request the application has to be validated and confirmed by our service team. The registration confirmation can take up to 24 hours during working days (mon – fri).
To ensure that you are the legal owner of the email address.
The VAT ID of your company can be checked when entering the ID in the registration form.
In case your company does not have a VAT ID or the company is not located within the EU, please proceed with the registration process by ticking the box “Continue without VAT ID”.
Please note that the VAT ID must start with a specific country code. The VAT ID number must never contain a space. You can look up the correct format and country code for your country at the European Union Intellectual Property Office
Product & Subscriptions
Yes, TecAlliance offers 14 days refund for all subscription products – feel free to test without risk.
If you cancel your subscription within the first 14 days you will receive a full refund.
Please note that your access of the trial will be disabled immediately after cancellation.
You will receive an email with all necessary information for the access to your product right after your order was paid successfully.
You can access your products via "My TecAlliance Apps". You can find the link in the "My Account" section while you are logged in.
Only time-based products can be purchased as a subscription. For volume-based products, we offer only a one-time payment.
The combination or merging of multiple subscriptions is currently not supported.
Payment & Invoicing
TecAlliance accepts the following payment methods:
Credit Card
SEPA
Prepayment is not offered by TecAlliance.
This type of payment is only available for certain groups of TecAlliance customers.
After a successful payment you will receive the invoice within 1 hour via email.
If you have not received your invoice after the payment, please check your email and Spam folder first. If you still cannot find the invoice, please get in touch with our service team.
Self-Service
The customer number can be found on each TecAlliance document in the upper right corner.
On the checkout page, under the "Contact information" you can enter your reference in the field "Customer Reference ID". This information appears on the invoice.
You can reset your password here. Please follow the instructions.
Please get in contact with our sales service team and inform them about the new email address.
You can check and manage your subscription via "My Account" in the "Subscription" section.
Others
You can get in touch with our service team via email and phone.
Email: sales.shop@tecalliance.net
Phone: +49 (0) 2203 2020 2400
TecDoc catalogue is available in the following languages:
- Arabic
- Brazilian Portuguese
- Bulgarian
- Chinese
- Croatian
- Czech
- Danish
- Dutch
- English (AUS)
- English (GB)
- English (USA)
- Estonian
- Finnish
- French
- German
- Greek
- Hebrew
- Hungarian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Malay
- Norwegian
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Slovak
- Slovenian
- Spanish
- Spanish (MEX)
- Swedish
- Thai (Thailand)
- Turkish
- Ukrainian
- Vietnamese