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    TecCom | Warranty & Returns | Claim Package 1000 Claims

    Claim Package 1000 Claims

    SKU: OM-W-TR-32-V

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    Claim Packages

     

    We provide manufacturers with tailored claim packages for each TecID, offering seven levels with varying scopes. Choose the package that best fits your requirements, ensuring you get the service you need. In this way, you can receive claims from all your customers via one system and achieve the greatest possible transparancey.

     

    Depending on your needs you can choose between the following Claim Packages:

     

    General product information

    Our platform hosts a vast network of over 280 suppliers and exceeds 30,000 active buyers, facilitating over 781 million transactions annually.
    Access the TecCom Portal online from anywhere and at any time via PC, tablet or smartphone.
    TecCom Portal is available in English, German, Dutch, French, Italian, Turkish, Spanish + 16 more languages.
    Unlock the potential of the TecCom Portal to seamlessly connect with thousands of partners within your network.

    Features of Claim Packages in Detail

    Clear Claim list

    The claim list gives you an overview and the current status of all your claims. You can customize the claim list according to your preference to have all the important information in one overview. You can also export the claim list into Excel for your own reporting.

    Standard workflows  

    Claims are started by selecting the proper reason. The form behind considers the selected case and offers only matching steps and fields to be answered. We support Warranty, Returns, Shipping Difference and Stock Clearance.

    Chat assistance

    Clarify questions with your business partner by using an integrated chat in each claim. No more extra calls or e-mails needed.

    Integrated chat in each claim. No more extra calls or e-mails needed.

    Decision console

    Make your decision on a claim. Each option opens a specific form where you can enter the respective details.

    Import claims

    Import lists of claims via Excel into TecCom Returns for further processing.

    Simply connect and roll out to any customer worldwide

    Even without having an account in TecCom Portal it’s possible to create claims. Simply share an URL with your customers, which allows them to register their claims and addressing them directly to you.